Refund & Cancellation Policy

1. Our Commitment to You

This Refund and Cancellation Policy applies to all digital guides, handbooks, web applications, and mobile subscriptions sold through cmmarketinglab.com and associated checkout funnels operated by C M RIO PRETO INDUSTRIA E COMERCIO LTDA (CNPJ: 53.600.163/0001-00).

We want you to explore our tools with complete peace of mind. If our content or software does not meet your expectations, we make the refund experience clear, straightforward, and respectful.

2. Statutory 7-Day Right of Withdrawal (CDC Art. 49)

In accordance with Brazilian federal law (Lei Federal nº 8.078/1990 - Código de Defesa do Consumidor, Artigo 49 — Direito de Arrependimento):

• Any customer who purchases a digital product or service outside of physical commercial establishments (online purchase) is entitled to exercise the right of withdrawal within 7 (seven) calendar days starting from the confirmation of payment or product delivery.
• Upon exercising this right within the statutory window, you will receive a full reimbursement (100%) of all amounts paid, with no hidden cancellation fees or deductions.

3. Product-Specific Refund Terms

a) Digital Guides and Handbooks

Applies to one-time purchases including: SlimReset Protocol, Metabolic Shield Handbook, and OneMealFix.

• Eligible for 100% refund when requested within 7 calendar days of purchase.
• Upon refund issuance, downloadable access and companion portal licenses are automatically revoked.

b) Recurring Subscriptions & Mobile SaaS (SlimFit App)

• Initial Subscription: If you are charged for the first billing period of a monthly or annual plan, you can request a full refund within 7 days of the initial charge.
• Recurring Renewals: You can cancel your subscription at any time prior to the renewal date. Cancellation stops future billings immediately. To avoid being charged for the next period, cancel at least 24 hours before your billing cycle renews.
• Active Access: Following standard subscription cancellation, you retain full access to the application through the end of your prepaid billing period.

4. How to Request a Refund

Requesting a refund is simple and requires only an email to our support team:

5. Refund Methods & Processing Timelines

Once approved by our team, refunds are issued through the exact payment method used at the time of purchase:

• PIX / Instant Bank Transfer: Funds are returned directly to the originating bank account within 1 to 2 business days.
• Credit Card Purchases: The reversal request is transmitted immediately to our payment gateway (Centerpag / Stripe). The credit will appear on your card statement according to your issuing bank's processing cycles, usually within 1 to 2 billing cycles.
• Bank Boleto (if applicable): Refund is executed via bank transfer directly to the payer's verified bank account within 3 to 5 business days after bank details are confirmed.

6. Cancelling Recurring Subscriptions

If you have an active monthly or annual plan for the SlimFit App and wish to cancel future recurring charges without requesting a past refund:

• Log into your account dashboard and navigate to Settings > Billing > Cancel Subscription.
• Alternatively, email support@cmmarketinglab.com requesting cancellation, and our agents will process it for you immediately.
• No cancellation penalty or exit fees ever apply.

7. Chargeback Prevention & Abuse Policy

We kindly ask customers to contact our support team directly before filing a dispute or chargeback with their credit card issuer or bank. Bank disputes can freeze accounts and delay resolution for weeks, whereas our support team resolves eligible requests directly within 24 to 48 hours.

We reserve the right to decline future service or orders from accounts demonstrating abusive behavior, such as repetitive purchases followed by systematic refund claims across multiple alias identities.

8. Need Assistance? Contact Our Billing Desk

Our dedicated customer success representatives are ready to assist you: